Shipping and Returns

Shipping Information
We ship to many locations around the world, using Canada Post, USPS (Postal) UPS, FedEx  etc.
If you are located outside North America, please contact us first to determine if delivery is available to your location.

Within Canada and the Continental U.S.A. we use Canada Post, UPS or FedEx for larger packages. This generally provides delivery within 7-12 business days if the item is in stock.

NOTE: For items which are “Special Order” please allow 6-8 weeks for delivery.

As we are based in Canada, there may be delays in clearing Customs into the USA, on top of the normal delivery time – over which we have no control.

If you require faster, expedited delivery, please contact us at We will do our best, but can’t guarantee that the carriers will live up to their own delivery time commitments.

Returned Goods and Refund Policy Information
If you wish to return goods to Lumicrest, you may ship them back to us within 30 days of purchase in their complete original packaging including instruction, with the goods in original condition. We will refund the price of the goods to you, less a 20% restocking fee.

Note: Lights, fixtures and fittings which we have customized or custom-built for you are not returnable.